The Director, Digital Experience will play a pivotal role in shaping and executing the digital strategy for PMA Companies. Responsibilities will include enhancing the overall digital journey for our clients, brokers, and internal stakeholders, ensuring a seamless and innovative user experience and data interfaces across digital platforms. This role will be a part of IT se

As a member of the Customer Service Center Call Center Team, ensure efficient and timely processing of all work assignments into applicable business systems with strict adherence to all established procedures to assist in the attainment of service level goals throughout the CSC. Responsibilities Provide accurate and timely resolution to claims customer service inquiries A

As a member of the Customer Service Center Call Center Team, ensure efficient and timely processing of all work assignments into applicable business systems with strict adherence to all established procedures to assist in the attainment of service level goals throughout the CSC. Responsibilities Provide accurate and timely resolution to claims customer service inquiries A

As a member of the Customer Service Center Processing Support Team, ensure efficient and timely processing of all work assignments into applicable business systems with adherence to established procedures to assist in the attainment of service level goals throughout the Customer Service Center (CSC). Responsibilities may include Assist in the research and identification p

The Senior Casualty Product Specialist manages large or complex changes to existing products, develops new or enhanced products, maintains all loss sensitive products, and provides advanced technical support to Products Specialists, Underwriting, Underwriting Operations, program managers, Claim, Legal and Actuary. The Senior Product Specialist may also be responsible for

Analyze and control premium and commission monthly by source, program, company and line of business. Calculate ceded reinsurance premium and commissions and prepare quarterly trend analyses. Monitor cash collections and make quarterly settlements between PMA and reinsurers. Calculate, record and settle all ceded reinsurance losses while interacting with actuarial staff in

We are seeking a detail oriented and analytical Senior Technical Accountant to join our team. This role requires a strong grasp of Generally Accepted Accounting Principles (GAAP), statutory reporting and financial principles, excellent problem solving skills, and the ability to collaborate with cross functional teams. Responsibilities Reviewing and analyzing financial sta

Lead specific members of the Specialty Markets Underwriting Team in executing strategies consistent with corporate and regional business goals, guidelines, and programs. Mentor and provide technical training and guidance to direct reports. Handle underwriting referrals from direct reports for renewals, as well as terrorism referrals and other matters based on Letters of A

Work with supervisor to identify training needs and provide ongoing training to team. Monitor processing changes, update training materials on a weekly basis Effectively communicate with corporate underwriting operations regarding policy processing changes that impact the team and/or workflows Communicate all procedural and workflow changes to team as implemented. Functio

Manage the P&L to ensure PMA is achieving our financial objectives for the SOC Shared Services segment. This includes an ongoing assessment of the activities performed in each department to ensure our fees and costs are aligned. Responsible for implementing corrective actions when the need arises. Conduct a quarterly financial review meeting with each SOC highlighting the