Owns the business roadmap for one or more segments in the Operations division. Establishes and directs the business architecture and functional framework of best practices, tools, templates, and processes tailored for the organization to effectively support Delta Dental's strategy. Drives transformation, both directly and through a team, to improve the customer experience

In a group setting or one on one, compares and contrasts dental plans in order to assist customers with determining the best plan to meet their needs. In some cases, may be required to guide customers into making a decision when Delta Dental is offered on a voluntary basis. Provides customers with printed plan information and answers any questions about the plans offered.

In a group setting or one on one, compares and contrasts dental plans in order to assist customers with determining the best plan to meet their needs. In some cases, may be required to guide customers into making a decision when Delta Dental is offered on a voluntary basis. Provides customers with printed plan information and answers any questions about the plans offered.

Oversees department functions to ensure work is completed in a timely and accurate manner as defined in division goals. Ensures production of the accounts receivable, group reporting and producer compensation functions are complete, accurate, and that quality assurance processes are followed. Interviews, selects, evaluates, and rewards the performance of all direct report