IT Systems QC Inspector Job ID 2024 7847 Job Locations US LA Fort Polk Category Telecommunications Type Regular Full Time Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades o

Provide a dvanced level of configuration and troubleshooting knowledge for macOS Create and administer Apple operating system installation and application packages using JAMF Pro K n owledge of installing, configuring, and supporting the following third party software ActivClient , Centrify, McAfee Security, Citrix, Cisco Anyconnect and/or Juniper VPN. Provide COTS suppor

Proposal Level Lead proposals end to end with little direct oversight making sound decisions and pushing business leaders to adhere to best practices. Conduct color reviews that focus not only on compliance but offer insights and suggestions that directly impact the quality and scoring potential of the proposal. Take an ownership mindset working with the BD, Capture, Solu

Analyze and focus on technology driven opportunity requirements and generate capture artifacts (including supporting solution and basis of estimate development) for development/proposal responses Develop technical diagrams and presentation materials Lead/facilitate technical strategy and brainstorming sessions Deliver formal presentations in support of gate reviews Assist

Provide IT Help Desk support using the Information Technology Infrastructure Library (ITIL) Information Technology Service Management (ITSM) model during OMC business hours. Provide IT support services and call triage, including First Call Resolution, Impact and Priority Based Incident Categorization. Provide timely customer feedback, monitor/update assigned ticket status

Triage Team Utilize ServiceNow to work and track customer service requests and trouble incident tickets. Assess incoming requests, incidents, and issues to determine their urgency, impact, and appropriate handling. Prioritize tasks based on severity and business impact. Check tickets for incomplete items (missing asset #, location, etc.), incomplete summaries, or insuffic

The Enterprise IT Service Desk (EITSD) Support subtask, supporting the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order, is relied upon to provide IT services that appropriately respond to the time sensitive needs of customers, including Very Important Persons (VIPs) and executives, and provide prompt referrals an

Provide IT Help Desk support using the Information Technology Infrastructure Library (ITIL) Information Technology Service Management (ITSM) model during OMC business hours. Provide IT support services and call triage, including First Call Resolution, Impact and Priority Based Incident Categorization. Provide timely customer feedback, monitor/update assigned ticket status

Provide a broad range of support to various organizations of the US Government. Duties include assisting with the design, modification, operation, maintenance, and support of complex computerized electronic and radio frequency receiver equipment and systems. Performs directly or oversees researching, selecting, installing, testing and/or development of electronic systems

DIGIT is seeking a Identity and Directory Management Services (IDMS) Senior Engineer with expertise with Okta to support the design, administration, management, execution & maintenance of GSA's Identity & Directory Management Services (IDMS) and Identity, Credential, and Access Management (ICAM) solutions to meet the needs of the enterprise users & the enterprise architec

Provide technical expertise in the architecture, deployment, and sustainment of geographically dispersed, load balance, active active clustered site failover architecture, single sign on, and CAC implementation of the JSP ITSM application. Operate and maintain the JSP ITSM applications and the Arlington National Cemetery (ANC) Remedy application. Aid in infrastructure and

Provide technical expertise in the architecture, deployment, and sustainment of large scale, clustered Northrop Grumman Enhanced Communication Gateway Systems. Perform operations and system administration tasks for the large and small scale ECGS systems (references the complete ECGS system and a tailored version called Mini ECGS) operated at primary and alternate site loc

Perform duties associated with entire scope of the contract. Manage a wide range of daily operations, incidents, troubleshooting, and initiatives, system and application upgrades. Manage the overall Operations of the contract in direct coordination with the On Site Program Manager and Government Leadership. Manage a wide range of daily operations, incidents, troubleshooti

Serve as the knowledge expert to the JSP virtualization and content management environments supporting OM, NGC and Message Routing and Directory services. Provide expertise in the architecture, deployment, and sustainment of EMC VMware ESX virtual hosts, Virtual Machines, Storage Area Network volume management, and Microsoft SharePoint sites. Provide daily operation, moni

Provide Mainframe service management for a highly virtualized, secure infrastructure for business applications, ensuring high availability, maximum reliability, disaster recovery (DR), and performance and capacity optimization. Provide support for a broad scope of operating systems for Sensitive But Unclassified (SBU) level applications for mainframe hosted applications.