National Grid is hiring a Director, Electric Connections, New York, supporting the three UNY Divisions. Successful candidate's primary office location could be either Buffalo, Syracuse or Albany.
Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record put us in an unparalleled position to shape the sustainable future of our industry.
To be successful, we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow ourselves and our business.
Lead a team of managers and full-time employees to support electric customer connections projects. This team is responsible for the connection of non-standard commercial and residential service requests. The director, managers, and individuals on the team will seek to engage with external customers upon receipt of a work request, explaining the connections process, costs, and associated timelines. The director will lead teams collaboratively with data and process as foundational tools to deliver a superior customer experience.
The director will establish strong peer relationships across National Grid to build a customer centric culture. As applicable, the director will represent National Grid on the key organizational boards that strategically enhance relationships and advocacy for developers and customers, to advance regional economic development initiatives and/or are positioned to advocate in partnership with National Grid.
Salary: $154,000 - $181,000
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superiorperformance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.