Work Days and Expected Hours:

Monday - Friday: 8:00 AM - 5:00PM

(Additional hours as necessary to meet the objectives of the department).

Function: Performs various administrative and clerical duties in support of the Wholesale and/or Retail Lockbox groups and Bank mail deposits / payments.

Duties and Responsibilities:

Directly responsible for performing all the following Lockbox tasks at a fully functional level:

• Sort, open, and distribute incoming mail from various Post Office boxes.

• Ensure all incoming mail items are processed, balanced, and reported in a timely manner. This includes lockbox items as well as incoming mail deposits and payments (loan, safe box, etc.).

• Have a working knowledge of customer lockbox agreements to meet deadlines, provide communications and meet processing expectations.

• Accurately process payments received for Wholesale and Retail lockbox customers. Scan checks and any additional documentation.

• Prepare scanned mail and lockbox paper items for retention. Prepare and mail paper items to lockbox customers, when appropriate.

• Send exceptions, image statements, or other notifications of lockbox activity to customers daily or weekly, depending on the lockbox agreement.

• Create and maintain customer access to websites for access to historical data and reports.

• Act as primary contact for all lockbox customers. Assist with questions regarding incoming payments, accounts receivables files, and the use of websites.

• Assist with the opening and closing of lockbox accounts.

• Assist with the completion of a monthly production tracking log to be used for the billing of lockbox customers and departmental productivity.

• Scan documents received from various departments and commit them to Optima IMS for retention purposes.

• Act as primary contact for various equipment and software vendors as well as maintain a working relationship with courier services.

• Understand, maintain, and ensure accuracy of all Lockbox products, procedures, and policies.

• Assist with annual disaster recovery testing.

• Assist with the training of newly hired lockbox employees on all lockbox products/procedures/policies, as needed.

• Cross train and assist others in the debit card / wire transfer department with tasks, as needed.

• Maintains a good working relationship with bank employees. Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the department and in turn, the organization.

• Performs additional duties as required.

Physical Demands

Operates a keypad device, operates electronic equipment and operates office equipment 90% of the day. Must be able to occasionally lift and/or move up to 30 lbs. Use of manual dexterity skills for typing, and data entry up to 75% of the business day. Specific vision requirements include close vision of 18"-20" and depth perception for computer work. Frequent use of extremities to stand, reach, kneel, or bend throughout an eight-hour shift. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education

Requires a high school diploma or equivalent.

Experience

One to two years general experience.