Are you reliable, trustworthy, and hard working? Are you organized with a knack for details? Do you enjoy speaking to customers? If so, PA State Employees' Retirement System (SERS) needs your help to assist other state employees in saving for and enjoying their retirement years. SERS seeks an organized and positive individual to serve as a Clerical Assistant 3 in Harrisburg. If this opportunity sounds like something you would enjoy, SERS invites you to apply today!

As a Clerical Assistant 3, you will provide clerical support for the SERS Defined Benefit Pension Plan administered directly by SERS and for the SERS Deferred Compensation and Defined Contribution Plans administered for SERS by Empower. You will answer and route telephone calls; greet and assist customers; receive, print, and distribute incoming and outgoing correspondence in both hard copy and electronic formats; receive and route correspondence from fax, US mail, and interoffice mail; scan and index documents; and use various electronic data base files. Excellent communication skills are vital, as you will tend to internal and external customer service inquiries pertaining to questions from SERS customers involving demographic, federal withholding, and direct deposit changes as well as annuity payments. Interested in learning more? Additional details can be found in the position description.

About SERS: Established in 1923, SERS is one of the nation's oldest retirement plans for public employees and manages the pension benefits of nearly 240,000 employees and retirees for 98 public sector employers. In 2023, SERS paid about $3.9 billion in benefits and managed $36.4 billion in assets. A wealth of information is available at www.SERS.pa.gov.

Our mission is to prepare our members and participants to achieve financial security in retirement. We achieve this through focusing on our mission, acting ethically and with integrity, empowering our members, embracing innovation, fostering life work balance, modeling an inclusive and respectful workplace, valuing and developing team members, collaborating, and finding joy in our work.

SERS is an equal opportunity employer and welcomes all qualified individuals to our team. We are committed to an inclusive and respectful work environment that fosters personal and professional growth, embraces the contributions of all team members, and values diversity in people, ideas, and experiences to achieve our highest potential.

Work Schedule and Additional Information:

• Full-time employment, 37.5-hour work week.
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a one-hour unpaid meal period.
• Telework: You may have the opportunity to work from home part-time (hybrid telework schedule), depending on operational needs and progress in learning assigned tasks. In order to telework, you must have a securely configured high-speed internet connection; otherwise, you must work on-site at the work location specified in this job posting.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS:

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (commonwealth title); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.