Location: Allentown, Pennsylvania, United States

Posted Date: 05/02/2024

We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let's get started!

**CANDIDATE MUST RESIDE IN ARIZONA,USA**

**FULLY WORK FROM HOME - REMOTE**

$16.00 - $18.00 Starting Salary based off of your experience level!

PERKS:

• Opportunity for bonuses and raises based upon performance.
• Full Health benefits after 45 days - Medical, Dental & Vision.
• Paid time off after 90 days.
• 401K.
• Tuition Reimbursement.
• Referral Incentive Program.
• Employee Discounts Program!

Job Summary:

We are searching for polite, professional Collection Representatives to represent our clients professionally by providing remarkable service to their customers via phone. Collection Representatives will handle third party collection calls to customers. Collection Representatives may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller.

Responsibilities:

• 100% Work at home.
• Target Hire Date: Friday May 24th, 2024 (dependent on background and drug test clearance)
• Required Virtual work schedule is Monday - Friday , 7:30am - 4:00pm PDT
• Paid Virtual Training is 1 week May 28th - May 31st - Tuesday - Friday , 7:00am - 2:00pm PDT
• Representatives place outbound calls to debtors regarding outstanding debt.
• Handle inbound outbound calls while collecting payments.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Meet department productivity and quality standards.
• Record customer information within our customer service database.
• Engage with clients in a friendly and professional manner, while actively listening to their concerns.
• Offer support and solutions to customers in accordance with the company's customer service policies.

Requirements:

• MUST RESIDE IN ARIZONA, USA IN ORDER TO BE CONSIDERED.
• At least 6 months or more Collections experience preferred.
• 1+ or more years of previous Call Center experience and strong Customer Service experience preferred.
• Must have ability to work independently and in a team environment.
• Must have excellent voice quality and present a professional demeanor and ability to maintain a helpful/knowledgeable tone on all calls handled.
• Ability to work in a fast-paced digital environment
• Problem solving skills.
• Physical attendance is key to success and necessary to meet objectives
• Criminal Background check and drug test is required.

To be considered for a Work at Home (WAH) position, the following criteria is required.

• A dedicated workspace that is located within your own residence that is quiet, a place you will not be disturbed and where there are no noises from your surroundings during work hours.
• We provide the equipment while you work for us.
• Equipment will be mailed to your home.
• Must have stable Wired Internet connection (no wireless).
• The modem/router must be able to directly connect to PC during working hours.
• Minimum 10 Mbps download / Minimum 5 Mbps upload speed

Education Requirements:

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.