Do you enjoy working in a fast-paced environment where priorities are recognized and adjusted as needed? If so, the Pennsylvania State Police is seeking a dependable Police Communications Operator with experience in two-way radio communication and computerized data entry. Our committed team members show up for duty in all weather conditions and may need to work extra hours as necessary. If you seek a stimulating and fulfilling profession and have strong communication abilities, we invite you to consider joining the Pennsylvania State Police.

In your role as a Police Communications Operator (PCO) at the Pennsylvania State Police, you will be responsible for handling calls from the public and 911 operators, both for emergency and non-emergency situations. Your duties will include questioning callers to gather information, determining the necessary response, and prioritizing incidents accordingly. You will also be responsible for dispatching information to Troopers and coordinating with other emergency services as needed. Additionally, you will utilize various databases such as Commonwealth Law Enforcement Assistance Network (CLEAN), the Pennsylvania Justice Network (JNET), and Protection From Abuse Database (PFAD) to access and maintain records, as well as inputting incident information into electronic systems. Effective communication with Troopers and other Police Communications Operators is crucial for managing active incidents and addressing any concerns that may arise.

Work Schedule and Additional Information:

• Full-time employment, 40 hour work week.
• Work hours: Rotating shifts, including weekends and holidays.
• Salary: In some cases, the starting salary may be non-negotiable. Please note: The selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $46,944.00 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; or

• Two years of experience using computer systems for entering, updating, and retrieving information; or
• Completion of 60 college credits; or
• An equivalent combination of experience and training.

• All employees must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.
• All employees must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.
• All employees must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.

• You must be able to perform essential job functions.

• This job title has been identified as performing critical duties. Prior to placement in this job title, the selected candidate regardless of their current job, must submit a Report of Medications for screening by the State Police Medical Officer.
• You must pass criminal history and background investigations.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

• 711 (hearing and speech disabilities or other individuals).