Aon is looking for an Operations Specialist I.

The Operations Specialist will support the Aon Affinity Life and Health Program in our Fort Washington, PA office. This position requires you to be in the office 50% of the time.

Responsibilities include processing endorsements, billing, and finance support as well as use acceptance testing and oversight of application entry.

Aon is in the business of better decisions:

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like:

• Work with carrier partners on certain claim coverage issues. Provide responses and additional documentation independently in a complete, careful, and error-free way
• Interface with the client by email to request additional information and prepare letters to respond to client requests
• Work with carrier partners. Independently provide additional information in a complete concise and error-free way
• Independently follow up with clients via email and written communication
• Provide backup support to Customer Service Team regarding escalated coverage issues
• Perform daily QC for new enrollments entered by vendor partner
• Assist in administration support of our Universal Air Travel Plan (UATP) program, enter new enrollments, process mid-term changes, and renewals, and apply payments
• Other miscellaneous duties as assigned

Skills and experience that will lead to success:

• 1-2 years of office work experience, insurance industry experience is preferred
• Proven record of claims reporting and carrier interface on claims experience preferred
• Demonstrated knowledge and use of underwriting guidelines preferred
• Demonstrated use of sound judgment skills with solid decision-making abilities
• Excellent verbal and written skills
• Ability to multi-task and independently prioritize work
• Strong Microsoft Office skills
• Ability to apply basic math skills
• Attention to detail with a high level of accuracy

Education:

• High School Diploma or GED
• Life and Disability license is preferred at time of hire; however, Aon will help you attain your license by paying for study material/taking the test while allowing 6 months from the hire date to obtain.

How we support our colleagues:

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The salary range for this position (intended for U.S. applicants) is $40,000 to $45,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

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