Intermediate Representative, Client Processing

Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With over 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We're seeking a future team member in the role of Intermediate Representative, Client Processing (Reconciliation) to join our Loan Administration Services team. This role is located in Pittsburgh, PA - Hybrid.

In this role, you'll make an impact in the following ways:

• Perform daily reconciliations on payments due, ensuring accuracy and timely completion. Investigate and resolve any discrepancies promptly.
• Manage a portfolio of clients, maintaining regular communication and providing support on loan administration matters. Ensure client inquiries and issues are addressed efficiently.
• Identify and analyze variances in loan accounts and conduct thorough investigations to determine the root cause and implement corrective actions.
• Coordinate with pertinent agents to address and resolve any issues related to loan accounts. Ensure clear and effective communication to facilitate prompt resolution.
• Tackle complex issues within loan administration, utilizing analytical skills to deep dive into problems. Develop and recommend solutions to prevent recurrence and improve processes.

To be successful in this role, we're seeking the following:

• Bachelor's degree preferred.
• 1 - 3 years of total work experience preferred.
• Analytical thinking and time management skills are critical for this role.
• Strong Microsoft Excel skills are preferred.

At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:

• Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
• Bloomberg's Gender Equality Index (GEI)
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• Best Places to Work for Disability Inclusion, Disability: IN - 100% score
• 100 Best Workplaces for Innovators, Fast Company
• CDP's Climate Change 'A List'

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.